FTC

Consumer complaints to the FTC increased in 2015

The FTC received more than 3 million complaints in 2015. That’s up from 2.5 million in 2014. Some of the increase can be attributed to the fact that more people know to complain to the FTC about bad business practices, frauds and scams. Technology helped, too — more complaints are reaching the FTC through the convenience of mobile apps. The top three complaint categories are still debt collection, identity theft, and imposter scams. Continue Reading >

Consumer protection this week, and always

Sunday marks the start of the eighteenth annual National Consumer Protection Week (NCPW). It’s a time to learn about and share information to help people make more informed buying decisions and recognize, guard against, and report scams and fraud. Continue Reading >

Consumers told it to the FTC: Top 10 complaints for 2014

Today, the FTC announced its top 10 consumer complaints for 2014. Of the more than 2.5 million consumer complaints received… Continue Reading >

Ensuring a Level Playing Field for Women Consumers

The following post originated on the White House Council on Women and Girls' website.

Women represent a significant force as consumers. As we celebrate Women’s History Month, I would like to share some recent accomplishments by the FTC that have helped to empower women in the marketplace. Continue Reading >

FTC Joins Forces with the Cleveland Consumer Action Network during NCPW

The Federal Trade Commission is joining forces with the Cleveland Consumer Action Network (CCAN) to provide free information and resources to the public in the Cleveland, Ohio and surrounding areas during National Consumer Protection Week (NCPW) on March 6-12.

CCAN is a group of federal, state, and local agencies, community organizations, and advocates that focuses on important consumer issues and provides useful consumer resources and outreach opportunities.  The FTC’s Cleveland office is a member of CCAN. Continue Reading >

Blog Topic: 
NCPW News/Events

FTC, BBB and NY agencies name top consumer complaints, offer consumer tips during NCPW

The Federal Trade Commission’s Northeast Regional Office and the Better Business Bureau Serving Metropolitan New York, and nine other consumer protection agencies and organizations will announce the top consumer complaints of the past year and provide New York area consumers with helpful tips on protecting themselves from these scams.  The press conference will take place during National Consumer Protection Week, on Thursday, March 6, 10:30 to 11:30 a.m., at Alexander Hamilton U.S. Custom House, Meeting Room 1, 1 Bowling Green in New York City. Continue Reading >

Gear up for a Great NCPW!

The 15th annual National Consumer Protection Week (NCPW) is March 3 - 9. Government agencies, advocacy organizations, and private sector groups from coast to coast have come together here to share information that can help you make smart decisions about a slew of subjects, including privacy protection, money and debt management, and recognizing identity theft, frauds and scams. Continue Reading >

Blog Topic: 
NCPW News/Events

Going Mobile

If you want easy access to reliable consumer tips and advice while you’re on-the-go, check out the Federal Trade Commission’s (FTC) new mobile-friendly navigation for our library of consumer information. You’ll have ready access to more than 1,000 helpful articles, videos, and audio tipsContinue Reading >

Happy NSCTTHTPWHECL Week

To the FTC and our 74 local, state, federal, and non-profit partners, March 2nd through 8th is National Consumer Protection Week. But when you think about it, it’s a time for businesses to celebrate, too. It’s just that National Shout-Out to Companies that Tell the Truth, Honor Their Promises, and Work Hard to Earn Customers’ Loyalty Week wouldn’t fit neatly on a button or banner. Continue Reading >

Blog Topic: 
Your Business

How to write an effective complaint letter

Having a problem with a product or service can be frustrating. When you’re trying to resolve a problem with a company, the first step should be to discuss your concerns with a representative of the business. If a phone call or email doesn’t resolve the problem, consider writing a complaint letter.

A letter is important. It puts your complaint on record with the company, helps preserve any legal rights you may have in the situation, and lets the company know you’re serious about pursuing the complaint. Continue Reading >

Military Consumer Protection Day 2013

Calling all military families and veterans! Are you looking to protect yourself or your family from fraud, identity theft, and scams? Maybe you’re curious about the best way to use credit, shop for a used car, or maximize your security online.   Continue Reading >

Order Your Materials in Time for NCPW!

If you’re on this site, you probably know that National Consumer Protection Week (NCPW) is an annual event to highlight free resources from government agencies and consumer advocacy organizations that can help people make smarter buying decisions and spot scams.  NCPW 2014 is March 2 – 8. Continue Reading >

Scammers Target Businesses with Fake Emails

A favorite trick for rip-off artists is to pretend to represent a trustworthy and respected organization. Today — and we mean that literally — we’re hearing from businesses that have received email exploiting the good name of the Federal Trade Commission. We don’t want you to lose money or valuable information to a scam artist sending a phony message claiming you’re a target of the FTC. Continue Reading >

Blog Topic: 
Scam Alerts, Technology

The FTC’s best of 2015

Here at the FTC, we spend most of our time working to protect your consumer rights and promote fair competition among companies. We conduct investigations, bring cases, give people tips and advice, help businesses comply with the law, and advocate for consumer-friendly policies around the world.

Every once in a while, we take a moment to measure our impact and consider what we’ve accomplished. That lets us explain our approach to people and companies that want to know, and helps us plan for the future. Continue Reading >

This is National Consumer Protection Week!

National Consumer Protection Weeks begins today, and it’s the biggest and best NCPW in 15 years.  Thanks to 64 federal, state and local agencies and nonprofits that are putting the spotlight on the critical consumer protection work they do year-round, consumers have easy access to a tremendous variety of timely, useful information about recognizing and reporting frauds and scams, managing credit and debt, using technology, and staying healthy and safe. Continue Reading >

Blog Topic: 
NCPW News/Events

Trending

In 2012, the FTC received more than 2 million consumer complaints – a first in the history of the Consumer Sentinel Network. The #1 category of complaints? Identity theft. This tidbit is from the hot-off-the-press Consumer Sentinel Network Data Book 2012, a fascinating analysis of complaints received in Sentinel during the previous calendar year. Continue Reading >

Trusting Your Sources

You read the news to get the facts. But what happens when that “newsy” site isn’t news at all? Continue Reading >

Welcome to NCPW 2014

Sunday marks the 16th annual National Consumer Protection Week. The Federal Trade Commission stands with 74 federal, state and local agencies and organizations to stand up for consumers by highlighting the very best in consumer education resources.

This site offers practical and timely information to help you recognize and report scams; manage debt; use technology wisely; evaluate products and services; fight identity theft; and see the truth behind advertising claims.   Continue Reading >

“Pending FTC complaint” emails are fakes

Have you gotten an email with the subject line “Pending consumer complaint” that looks like it came from the FTC? The email warns that a complaint against you has been filed with the FTC. It asks you to click on a link or attachment for more information or to contact the FTC.

These emails pull out all the stops to look official: They have an FTC seal, references to the “Consumer Credit Protection Act (CCPA)” and a “formal investigation,” and what look like real FTC links. The truth is that they’re fakes. Continue Reading >

Blog Topic: 
Scam Alerts