Florida Attorney General, Consumer Protection Division

The Consumer Protection Division of the Florida Office of the Attorney General is the civil enforcement authority for all multi-circuit violations of the Florida Deceptive and Unfair Trade Practices Act. The Division protects Florida consumers by pursuing individuals and entities that engage in unfair methods of competition or unconscionable, deceptive and unfair practices in any trade or commerce. The Division also often partners with other state attorneys general, other state agencies, and the federal consumer protection enforcement agencies in joint enforcement efforts.

In conjunction with its authority under the Unfair and Deceptive Trade Practices law, the Division is also responsible for enforcement of the civil provisions of the Racketeer Influenced and Corrupt Organization (RICO) Act, pursuing, where appropriate, the conduct of “enterprises” engaged in continuing patterns of statutorily enumerated illegal activities, such as fraud, theft and misleading advertising.

Additionally, the Attorney General has co-enforcement authority under the Florida False Claims Act to pursue non-Medicaid Fraud so called "whistleblower" cases. The bulk of False Claims cases typically fall within the purview of the Medicaid Fraud Control Unit, but those dealing with consumer protection issues are handled by the Consumer Protection Division.

The Consumer Protection Division regularly handles hundreds of active civil cases. Since 2011, the Division has resolved 558 investigations and generated more than $10.4 billion in recoveries. Approximately $9.8 billion of that total has been scheduled or has already been returned to the benefit of Floridians.