Chances are you have a mobile phone – according to a Pew Research Center Internet & American Life Project survey, almost 90 percent of us do. And like most of us, you may not pore over every line on your monthly phone bill to understand what you are really paying for. Too bad, because mobile cramming – adding charges to mobile bills that people didn’t authorize or know about – is an illegal practice – and it has become practically epidemic, according to the FTC.
The consumer protection agency is trying to change that landscape, using enforcement, consumer education, and policy discussions. Today, the FTC issued a report with five key recommendations for industry stakeholders that could protect all of us mobile phone users from mobile cramming. Read it here – but in the meantime, here’s what you can do to protect yourself:
File a complaint with the FTC and let us know what’s happening. If you suspect you’ve been a victim of mobile cramming, call your mobile carrier first to complain, then fill out our complaint form online, or call 1-877-FTC-HELP.