Florida Attorney General, Consumer Protection Division

The Consumer Protection Division of the Office of the Attorney General is the primary enforcement authority for violations of the Florida Deceptive and Unfair Trade Practices Act. The Division protects consumers by investigating and, as necessary, litigating against individuals or entities employing deceptive and unfair trade practices or unfair methods of competition. In addition, the Division regularly joins forces with other states and the Federal Trade Commission to pursue unfair and deceptive trade practices that may adversely affect Florida.

Along with its authority to enforce the Unfair and Deceptive Trade Practices Act, the Division also has the authority to pursue violations of the state’s civil RICO Act as well as the Florida False Claims Act.

The Division’s newly created CyberFraud Section investigates deceptive advertising on the Internet, and has had great success in changing advertising standards for that medium.

The Consumer Protection Division regularly handles hundreds of active civil cases. Since 2011, the Division resolved 287 investigations and generated $620 million in recoveries including $111 million in restitution to consumers excluding Florida’s share of the National Mortgage Settlement.