The Federal Trade Commission is the nation’s consumer protection agency. The FTC works to prevent fraudulent, deceptive and unfair business practices in the marketplace and provides information to help consumers identify and avoid fraud and deception. View and download free consumer information at consumer.ftc.gov, or call 1-877-FTC-HELP (382-4357) or TDD (202) 326-2502. To order free materials for yourself or a group, go to www.ftc.gov/bulkorder. Consumers who have been the victim of fraud or deception may file a complaint with the FTC online www.ftc.gov/complaint, or by calling 1-877-FTC-HELP. Although the Commission cannot resolve individual disputes the information consumers provide can indicate a pattern of violations requiring action by the Commission.