World’s Largest Debt Collector Pays the Price for Harassing Consumers

If you’re behind in paying your bills, or a creditor’s records mistakenly show that you are, a debt collector may contact you. You have the right to be treated fairly by debt collectors. They can't use abusive, deceptive or unfair practices to collect from you. That includes making harassing phone calls. But according to the Federal Trade Commission, that’s just what the world’s largest debt collection operation did.

The FTC recently settled a case against Expert Global Solutions and its subsidiaries (including NCO Financial Systems) for calling consumers again, and again, and again. The companies called many times a day, or for weeks on end. They called:

  • after being asked to stop
  • after they promised to stop
  • early in the morning
  • late at night
  • at people’s workplaces —  when they knew the employers prohibited the calls.

Expert Global Solutions and its subsidiaries even left voicemails for other people that gave the debtor’s name and said that the person owed money. What’s more, the companies never verified the accuracy of the disputed information, even after the consumers said they didn’t owe the debt.  

So now, Expert Global Solutions has to pay the price for breaking the law, to the tune of a $3.2 million civil penalty, and play by the rules going forward. That civil penalty is the largest the FTC has ever obtained against a third-party debt collector.

Comments

All Debt collectors should be investigated.

About time.

I love to see it happen, they have done it to me many times as well.
About time.
Thanks

The FTC should pay some monies to those that were being harassed. No big government will keep the total and waste it $35,000.00 each gold toilet seats or some other dumb thing.

Thank you for this great article keep it up

Leave a Comment

Comment Policy

This is a moderated blog; we review all comments before they are posted.  We expect participants to treat each other and the bloggers with respect.  We will not post comments that do not comply with our comment policy.  If a submitted comment includes a link to a commercial website, we will delete the link and post the comment. We won't edit comments except to remove links.

We won’t post:

  • spam or off-topic comments
  • comments that contain vulgar language, personal attacks, or offensive terms that target specific groups
  • sales pitches or promotions
  • comments that contain clearly misleading or false information
  • comments that contain personal information, like home addresses

Comments submitted to this blog become part of the public domain. To protect your privacy and the privacy of others, please do not include personal information. Also, do not use this blog to report fraud; instead, file a complaint.

If you have questions about the commenting policy, please contact us.

Read Our Privacy Act Statement

It is your choice whether to submit a comment. If you do, you must create a
user name, or we will not post your comment. The Federal Trade Commission Act
authorizes this information collection for purposes of managing online
comments. Comments and user names are part of the Federal Trade Commission’s
(FTC) public records system, and user names also are part of the FTC’s computer
user records system. We may routinely use these records as described in the
FTC’s Privacy Act system notices. For more information on how the FTC handles
information that we collect, please read our privacy policy.