Technology

Cleveland Consumer Action Network Challenges Students in Northeast Ohio Universities and Colleges in Its First Ever College Video Contest

To celebrate National Consumer Protection Week this year, the Cleveland Consumer Action Network (CCAN) is challenging students from several Northeast Ohio universities and colleges to film the most creative and informative videos that highlight one of several consumer issues and help their peers spot, stop, and avoid scams. Continue Reading >

FCC Help Center Provides a Powerful Tool for Consumers

The Federal Communications Commission this year launched a new Consumer Help Center to improve its process for engaging and informing consumers, helping you better protect yourself when you experience problems with communications technologies and services and helping us better serve you when you have a complaint Continue Reading >

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Technology

Do you trust those online reviews?

Thinking about using a company, product, or service based on online reviews? You’re probably interested in getting the best service – and price – for your money. You might have read what other customers have written to help with your decision. But can you always trust those online reviews? Just how credible are they? Continue Reading >

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Technology

Does your app know where you are?

Who knows where you are right now? The apps on your smartphone might — even if you’re not using them.

You might find this helpful — for example, a map app that tracks your location in the background may give you directions more quickly. Or a shopping app could send you a message about a sale at a store close by. Other apps might collect and share your location information with advertisers, which then send you targeted ads. Continue Reading >

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Technology

Laptop security in a nutshell

Imagine you’re at a coffee shop, sipping on a latte while working on your laptop. After all that coffee, you need to run to the loo. Would you leave your laptop for just a sec while you heed nature’s call?

Here’s another question: wouldn’t you hate it if your laptop disappeared? Your family photos, tax documents, and other personal stuff could vanish along with it. Unfortunately, it only takes a minor distraction for that to happen. And the last thing you’d want is for an identity thief to get their hands on your laptop. Continue Reading >

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Technology

Fast-talk from Straight Talk and others about unlimited data

Unlimited talk, text, and data for $45 per month with no contract? That sounds like a great deal, but according to a recent FTC lawsuit, millions of people who bought unlimited mobile plans from Straight Talk, Net10 Wireless, Simple Mobile, and Telcel America didn’t get what they paid for. And now they may be eligible for refunds. Continue Reading >

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Technology

Happy Data Privacy Day!

Sorry, folks, I don’t have any cake to share for this celebration, but don’t let that stop you from participating in Data Privacy Day. There are practical things you can do today, and every day, to protect your personal information. Here are a few scenarios where people may share more information than they intend.

Scenario 1: At the coffee shop, you decide to use an unsecured Wi-Fi hotspot to check your bank balance with an app. Continue Reading >

Get ready for National Consumer Protection Week!

It’s about that time again. Are you ready?

Every year, National Consumer Protection Week (NCPW), encourages people and businesses to learn more about avoiding scams and understanding consumer rights. This year, NCPW takes place March 1-7, 2015. NCPW highlights free resources from government agencies and consumer organizations to help people make smarter buying decisions and spot rip-offs. Continue Reading >

Top blog posts of 2014

It’s that time of year when everyone’s compiling their Best of 2014 list. We didn’t want to miss the fun so here’s our own list of the 10 Most Read Consumer Blog Posts of 2014.

10. Is that debt collector for real? told you about a company the courts shuttered for duping consumers into paying $3.5 million in debts they didn’t owe. Continue Reading >

Refunds for customers crammed by T-Mobile

Some current and former T-Mobile customers are about to get their money back.

As part of a $90 million dollar proposed settlement, T-Mobile is refunding customers who were unfairly billed third-party charges by the company. Continue Reading >

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