Get Your 2013 Consumer Action Handbook!

The 2013 Consumer Action Handbook is available!  The Handbook, from the Federal Citizen Information Center, packages practical tips, resources, and websites from government and consumer organizations.  It makes it easier to get the information you need about issues including credit, healthcare, education, cars, housing, and privacy.

If you’ve ever wondered who to call for help, you’ll appreciate the consumer assistance directory: 80 pages of contact information for hundreds of manufacturers, corporate consumer affairs departments, consumer organizations and city, state, federal consumer protection and regulatory agencies. Want to complain a about problem with your purchase?  The Handbook includes a sample complaint letter and explains how to file a complaint. 

The 2013 Handbook has 19 new articles including:

  • Drip Pricing.  If you bought something at a low advertised price, then learned the total cost included mandatory fees that weren’t revealed, you’ve experienced drip pricing.
  • Peer-to-peer lending. You may find a loan through informal social media channels, but it will come with a contract, and maybe penalty fees.
  • Do you really own those songs?  If you download music online or buy an ebook, do you own those files or just the right to use those songs? Read the terms of service before you click “Buy Now.”

Order or download your copy of the 2013 Handbook (English) or Guia del Consumidor (Spanish), and watch for an interactive version of the Handbook coming soon with videos, infographics, checklists, and a downloadable sample complaint letter.

We’re already planning for the 2014 edition and want your input. Send your ideas, suggestions, or stories about situations you've encountered to action.handbook@gsa.gov.

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