Credit, Credit Cards & Debt

Haunted by Phantom Debt?

Phantom debts – sounds a little like a ghostly Halloween prank. Unfortunately, it’s no joke. Some fake debt collectors may try deception and threats to pressure you to pay debts that you don’t owe. The FTC recently settled a case with debt collectors, Pinnacle Payment Services, Lisa Jeter, her partners and related companies about just these kinds of practices.

Imagine getting a phone message like this: Continue Reading >

A Text Twist on Debt Collection

Yet another text message. Who’s this one from? Seriously? A debt collector?

Getting texts from debt collectors might be annoying, but it’s not illegal. What is illegal is an incomplete disclosure and a harassing or deceptive attempt to collect money. For example, it’s against the law for debt collectors to pretend to be attorneys or falsely threaten to sue you, regardless of how they communicate — through texts, through letters, or through phone calls.  Continue Reading >

Facing Debt Collection? Know Your Rights

Dealing with financial trouble is stressful enough. But when a debt collector is hounding you using unscrupulous methods, it can make matters even worse.

The fact is, you have some rights when it comes to dealing with debt collection agencies. They’re spelled out in the Fair Debt Collection Practices Act (FDCPA), which  protects consumers from abusive, harassing or unfair debt collection practices, and is enforced by the FTC. Here’s the abbreviated version of the key provisions: Continue Reading >

Your First Line of Defense

We’re all consumers and information is the first line of defense in the marketplace. Everyone can benefit from amping up their consumer know-how and getting the inside skinny on avoiding scams. That’s true for servicemembers, veterans, and their families, too. And that’s the spirit behind Military Consumer Protection Day, July 17. The FTC, the Department of Defense, the Consumer Financial Protection Bureau, and Military Saves have teamed up for this first ever MCPD to kick off a year-round campaign to empower the military and veteran communities. Continue Reading >

World’s Largest Debt Collector Pays the Price for Harassing Consumers

If you’re behind in paying your bills, or a creditor’s records mistakenly show that you are, a debt collector may contact you. You have the right to be treated fairly by debt collectors. They can't use abusive, deceptive or unfair practices to collect from you. That includes making harassing phone calls. But according to the Federal Trade Commission, that’s just what the world’s largest debt collection operation did. Continue Reading >

Going Mobile

If you want easy access to reliable consumer tips and advice while you’re on-the-go, check out the Federal Trade Commission’s (FTC) new mobile-friendly navigation for our library of consumer information. You’ll have ready access to more than 1,000 helpful articles, videos, and audio tipsContinue Reading >

A DNC Birthday Suit

Today marks the 10th anniversary of the opening of the National Do Not Call Registry. What a fitting day for the FTC’s announcement of the biggest civil penalty ever collected in a Do Not Call case.

Mortgage Investors Corporation has agreed to pay $7.5 million to settle charges that its telemarketers called more than 5.4 million current and former U.S. service members whose phone numbers were on the Do Not Call Registry. Continue Reading >

What You Auto Know

Military Consumer Protection Day is right around the corner! Mark your calendars for July 17. To get in gear, we’re hosting a Twitter Chat June 26 at 2pm (EDT).Staff from the FTC, DoD’s Military One Source, and Military Saves will answer questions for 60 minutes about buying a new or used car and other issues related to vehicles. To participate, follow @FTC and Tweet questions with the hashtag #mcpd or #MCPD. Visit military.ncpw.gov to learn more. Continue Reading >

A Little Birdie Told Me.

Are you a servicemember who’s curious about credit?  Or are you dealing with debt?  Maybe you’re a military spouse who wants some tips on managing money. Then join us for a Twitter chat about consumer protection issues on June 19 at 2 p.m.  FTC staff and our partners at DoD, the Consumer Financial Protection Bureau’s Office of Servicemember Affairs, and Military Saves – will answer questions for 60 minutes on credit, debt, and savings.  To participate, follow @FTC and Tweet questions with the hashtag #mcpd. Continue Reading >

Military Consumer Protection Day 2013

Calling all military families and veterans! Are you looking to protect yourself or your family from fraud, identity theft, and scams? Maybe you’re curious about the best way to use credit, shop for a used car, or maximize your security online.   Continue Reading >

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