Colorado Attorney General unveils top 2013 consumer complaints

In recognition of National Consumer Protection Week, the Consumer Protection Section of the Colorado Attorney General’s Office unveiled its list of the top ten consumer complaints of 2013. Consumers filed 8,654 complaints with the Office’s Consumer Protection Section.

“The numbers tell us that every year Colorado consumers grow increasingly savvy of scams and fraud and the steps to take to report and stop abuse,” said Attorney General John Suthers. “One of the most important missions of the Attorney General’s Office is protecting Colorado consumers and we do this through consistent outreach, warnings about prevalent scams, and efforts to inform consumers on how to protect themselves.”

The top 10 types of complaints received last year are:

Type of Complaint Complaints

1. Debt Collection Companies 1037

2. Mortgage Lenders 970

3. Utility Complaints (cable, telecom and satellite) 325

4. Fraudulent or Unwanted/Spam Email 320

5. Fraudulent or Unwanted Telephone Calls 240

6. Internet Shopping Services 162

7. Payday Lenders 111

8. Automobile Dealers New and Used 110

9. Telephone (cell phones and equipment) 106

10. Financial Planning – Management Consultants 90

A number of these complaints involve businesses and individuals against whom the Attorney General has already brought enforcement actions, including Western Sky Financial LLC, Russ Dalbey and his Dalbey Educational Institute and businesses involved in the National Mortgage Settlement. Publicity about a case, or information sought for purposes of restitution, often result in the filing of additional complaints which aid in the Office’s enforcement actions.

The Attorney General’s Consumer Protection Section also develops and distributes educational resources free of charge to consumers and other agencies. To make a request or view downloadable content, please visit the publication order form.

Consumers may also sign up to receive the Consumer Fraud Bulletin or visit the Office of the Attorney General’s Facebook page for fraud alerts and important updates. If a consumer believes they have been defrauded or victimized by a Colorado business or nonprofit, they may file a report by visiting www.coloradoattorneygeneral.gov/complaint or by calling 1-800-222-4444.

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